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Frequently Asked Questions

How do I create a medication deck?

Go to the Deck Builder page, search for your medications, and add them to your deck. You can check for interactions and get AI-powered insights with DoseDeck+.

How does DoseDeck calculate risk scores and interactions?

DoseDeck uses a multi-factor algorithm that analyzes pharmacological interactions, severity weights, cumulative effects, and side effect overlap. For detailed information about our methodology, AI Jay technology, data sources, and how everything works, visit our How It Works page.

What is DoseDeck+?

DoseDeck+ is our premium subscription that unlocks AI Jay (powered by GPT-4o-mini), unlimited medication decks, personalized health insights, saved chat history, and more. Visit the DoseDeck+ page to learn more.

How do I cancel my subscription?

You can cancel your DoseDeck+ subscription anytime from your Profile page. You'll continue to have access until the end of your current billing period.

Is my health information secure?

Yes! We take your privacy seriously and use industry-standard encryption to protect your data. Your health information is stored securely and never shared with third parties.

Can DoseDeck replace my doctor?

Absolutely not. DoseDeck is for harm reduction and educational purposes only. It is NOT a substitute for professional medical advice, diagnosis, or treatment. Always consult with your healthcare provider before making any changes to your medications or treatment plan. See our full disclaimers and legal information.

Can AI Jay make mistakes?

Yes. AI Jay is powered by GPT-4o-mini, an advanced language model, but AI can make mistakes, provide incomplete information, or generate inaccurate responses. Always verify critical information with healthcare professionals and use AI Jay as an educational tool, not as a replacement for professional medical advice.

You can also reach us at customerservice@dosedeck.app